Terms and Conditions

1. Scope

These Terms and Conditions apply to all offers, contracts, deliveries and services of LED Vermietung in the field of LED display rental, LED wall rental, event technology, consulting, transport, installation, technical support and dismantling.

The customer’s deviating terms apply only if we expressly agree to them in text form. Individual agreements in the offer or contract take precedence.

2. Offers and conclusion of contract

Our offers are non-binding unless expressly designated as binding. A contract is concluded by written order confirmation, acceptance of the offer, payment of an agreed deposit or commencement of performance.

Technical concepts, sketches, visualisations and calculations remain our intellectual property and may not be disclosed to third parties or exploited without consent.

3. Scope of services

The specific scope of services is determined by the offer, order confirmation, service description, technical specifications and project agreements. It may include LED modules, controllers, media servers, rigging accessories, cabling, transport, installation, instruction, support and dismantling.

Services not expressly agreed, including power supply, internet, stage construction, structural engineering, permits, security staff, content creation or official approvals, are not part of the contract.

4. Delivery, installation and dismantling

Delivery, installation and dismantling times are binding only if expressly confirmed. The customer must provide timely access, loading zones, elevators, parking, contacts, permits and suitable installation areas.

Delays, waiting time or additional work caused by missing cooperation, unsuitable areas, delayed access, safety requirements or on-site changes may be charged additionally.

5. Outdoor and weather conditions

Outdoor use requires weather-suitable equipment, stable ground, secure fastening, suitable power supply and an agreed safety concept. The customer must provide timely information on wind load, rain, temperature, dust, audience safety and local requirements.

In dangerous weather conditions, storms, thunderstorms, heavy rain, official orders or other safety risks, we may interrupt, restrict or stop installation, operation or continued operation. Safety takes priority over event interests.

6. Power, signal and technical requirements

The customer provides, at its own cost, suitable, tested and sufficiently dimensioned power supply, equipotential bonding, cable routes, signals, playback devices, content formats and network/internet connections unless otherwise agreed.

Damage or disruptions caused by unsuitable power supply, incorrect signal feed, third-party devices, operating errors or unauthorised interventions are the customer’s responsibility.

7. Customer obligations

• timely provision of all project data, dimensions, plans, schedules, contacts and permits;
• protection of rental items against theft, vandalism, weather, improper operation and access by unauthorised persons;
• compliance with safety, fire protection, accident prevention and event requirements;
• no alteration, repair, sub-rental, relocation or dismantling without our consent;
• immediate reporting of damage, disruptions, loss or official complaints.

8. Rental period, return and condition

The rental period is defined in the contract. Any extension requires our consent. The customer must return rental items in proper condition.

Missing parts, damage, heavy soiling, moisture damage, improper packaging or late return may be charged to the customer.

9. Prices, payment and security

Prices are exclusive of statutory VAT unless otherwise stated. Ancillary services, waiting time, additional trips, night work, express procurement or subsequent changes may be charged additionally.

Invoices are payable without deduction within the agreed period. We may require deposits, advance payment or security. In case of late payment, we may claim statutory default interest, reminder costs and rights of retention.

10. Cancellation and changes

Cancellations or material changes by the customer must be made in text form. Costs already incurred, reserved equipment, planning services, third-party costs and loss of availability may be charged.

If no individual cancellation rule has been agreed, reasonable lump-sum cancellation costs may be charged. The customer may prove that a lower loss occurred.

11. Acceptance, defects and disruptions

The customer inspects the service at handover or commissioning and reports visible defects without undue delay. If timely notice is not given, the service is deemed accepted with respect to visible defects to the extent permitted by law.

In case of justified defects, we may choose repair, replacement or reasonable reduction. Claims for insignificant deviations that do not materially impair contractual use are excluded to the extent permitted by law.

12. Liability for damage and loss

The customer is liable for loss, theft, damage and improper handling of rental items within its area of responsibility, including acts by guests, service providers or other third parties.

We have unlimited liability for intent, gross negligence, injury to life, body or health and under mandatory statutory provisions. In case of slightly negligent breach of essential contractual duties, liability is limited to typical, foreseeable damage. Further liability is excluded to the extent permitted by law.

13. Force majeure and safety-related termination

In cases of force majeure, extreme weather, power failure, official measures, labour disputes, illness, supply chain disruptions, traffic disruptions or other events outside our control, performance deadlines are extended appropriately. If performance becomes impossible or unreasonable, either party may withdraw in accordance with statutory rules.

14. Subcontractors

We may use qualified subcontractors, technicians, logistics partners or other vicarious agents to perform the services.

15. Consumers and withdrawal

If the customer is a consumer and a statutory right of withdrawal exists, the statutory withdrawal rules and separate withdrawal information apply. For individually planned event services, date-specific services or fully performed services, statutory exceptions may apply. Mandatory consumer rights remain unaffected.

16. Data protection

Information on the processing of personal data is available in our Privacy Policy.

17. Applicable law and jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is our registered office to the extent permitted by law.

18. Final provisions

If individual provisions are or become invalid, the validity of the remaining provisions remains unaffected. The statutory provision applies in place of the invalid provision.